{
  "version": 1,
  "updated": "2026-09-17",
  "canonical": "https://mable.gg/faq",
  "markdown": "https://mable.gg/faq.md",
  "license": "Answers may be quoted with a link back to https://mable.gg/faq",
  "categories": [
    {
      "id": "basics",
      "title": "Getting started"
    },
    {
      "id": "making",
      "title": "Making games"
    },
    {
      "id": "publishing",
      "title": "Publishing and getting played"
    },
    {
      "id": "creators",
      "title": "Creator Program and payouts"
    },
    {
      "id": "account",
      "title": "Account, safety and privacy"
    },
    {
      "id": "contact",
      "title": "Contact"
    }
  ],
  "entries": [
    {
      "id": "what-is-mable",
      "url": "https://mable.gg/faq#what-is-mable",
      "category": "basics",
      "question": "What is Mable?",
      "answer": "Mable is a place to make games and play them. You describe a game in your own words, Mable builds it, and it goes into a feed where other people can play it and try to beat your score.\n\nPlaying takes no install — games run in the browser.",
      "answerMarkdown": "Mable is a place to make games and play them. You describe a game in your own words, Mable builds it, and it goes into a feed where other people can play it and try to beat your score.\n\nPlaying takes no install — games run in the browser.",
      "keywords": [
        "what is mable",
        "about",
        "how does mable work"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "where-to-play",
      "url": "https://mable.gg/faq#where-to-play",
      "category": "basics",
      "question": "Where can I play Mable?",
      "answer": "• iPhone and iPad: App Store (https://apps.apple.com/app/id6773233801)\n• Android: Google Play (https://play.google.com/store/apps/details?id=mable.tomoai.com), or the direct APK on mable.gg/download (https://mable.gg/download)\n• Any browser: mable.gg (https://mable.gg/)",
      "answerMarkdown": "- iPhone and iPad: [App Store](https://apps.apple.com/app/id6773233801)\n- Android: [Google Play](https://play.google.com/store/apps/details?id=mable.tomoai.com), or the direct APK on [mable.gg/download](https://mable.gg/download)\n- Any browser: [mable.gg](https://mable.gg/)",
      "keywords": [
        "download",
        "app store",
        "google play",
        "android",
        "apk",
        "ios",
        "browser"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "need-an-account",
      "url": "https://mable.gg/faq#need-an-account",
      "category": "basics",
      "question": "Do I need an account?",
      "answer": "You can play without one. You need an account to make games, keep your progress, and show up on leaderboards.",
      "answerMarkdown": "You can play without one. You need an account to make games, keep your progress, and show up on leaderboards.",
      "keywords": [
        "account",
        "sign up",
        "login required"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "how-to-make-a-game",
      "url": "https://mable.gg/faq#how-to-make-a-game",
      "category": "making",
      "question": "How do I make a game?",
      "answer": "Open Mable Studio at mable.gg (https://mable.gg/) and describe the game you want in your own words. You do not write code.\n\nThe first version lands closer when you are specific about two things: what the player does, and how they win or lose.",
      "answerMarkdown": "Open Mable Studio at [mable.gg](https://mable.gg/) and describe the game you want in your own words. You do not write code.\n\nThe first version lands closer when you are specific about two things: what the player does, and how they win or lose.",
      "keywords": [
        "make a game",
        "create",
        "studio",
        "prompt",
        "how to start"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "game-came-out-wrong",
      "url": "https://mable.gg/faq#game-came-out-wrong",
      "category": "making",
      "question": "My game did not come out the way I wanted. What now?",
      "answer": "Keep editing in the same conversation instead of starting over. Tell Mable what to change — \"make the jump higher\", \"the enemies spawn too fast\", \"add a timer\".\n\nStarting a new game from scratch throws away the parts that already worked.",
      "answerMarkdown": "Keep editing in the same conversation instead of starting over. Tell Mable what to change — \"make the jump higher\", \"the enemies spawn too fast\", \"add a timer\".\n\nStarting a new game from scratch throws away the parts that already worked.",
      "keywords": [
        "wrong",
        "not what i wanted",
        "fix my game",
        "did not turn out",
        "not what i asked for",
        "iterate"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "edit-published-game",
      "url": "https://mable.gg/faq#edit-published-game",
      "category": "making",
      "question": "How do I edit a game I already published?",
      "answer": "Open the game in Studio and use Edit game to keep working on it. When the new version is ready, use Update to push it live.\n\nThe game keeps its link, its plays and its scores — you are replacing the version people see, not creating a second game.",
      "answerMarkdown": "Open the game in Studio and use **Edit game** to keep working on it. When the new version is ready, use **Update** to push it live.\n\nThe game keeps its link, its plays and its scores — you are replacing the version people see, not creating a second game.",
      "keywords": [
        "edit published game",
        "update game",
        "change published",
        "republish",
        "new version"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "preview-shows-old-version",
      "url": "https://mable.gg/faq#preview-shows-old-version",
      "category": "making",
      "question": "The preview still shows the old version after I edited it.",
      "answer": "Reload the page first — the preview sometimes holds on to the build it already loaded.\n\nIf it still looks old after a reload, or you got a message saying the changes were not applied, the edit did not get published. Report it in Discord #bug-reports or through mable.gg/support (https://mable.gg/support) with the game link and roughly when you made the edit.",
      "answerMarkdown": "Reload the page first — the preview sometimes holds on to the build it already loaded.\n\nIf it still looks old after a reload, or you got a message saying the changes were not applied, the edit did not get published. Report it in Discord `#bug-reports` or through [mable.gg/support](https://mable.gg/support) with the game link and roughly when you made the edit.",
      "keywords": [
        "old version",
        "preview",
        "changes not applied",
        "not updating",
        "stale"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "generation-stuck",
      "url": "https://mable.gg/faq#generation-stuck",
      "category": "making",
      "question": "My game is stuck generating, or generation keeps failing.",
      "answer": "Reload Studio first — a stuck-looking build is sometimes just a page that lost the connection.\n\nIf it is still stuck after a reload, or failures keep repeating, check Mable Status (https://mable.gg/app/status), then report it in Discord #bug-reports or through mable.gg/support (https://mable.gg/support) with the game link and roughly when it started. Failed requests are not charged.",
      "answerMarkdown": "Reload Studio first — a stuck-looking build is sometimes just a page that lost the connection.\n\nIf it is still stuck after a reload, or failures keep repeating, check [Mable Status](https://mable.gg/app/status), then report it in Discord `#bug-reports` or through [mable.gg/support](https://mable.gg/support) with the game link and roughly when it started. Failed requests are not charged.",
      "keywords": [
        "stuck",
        "endless loop",
        "keeps failing",
        "failed to generate",
        "generation failed",
        "not responding",
        "frozen",
        "loading forever"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "publish-or-edit-error",
      "url": "https://mable.gg/faq#publish-or-edit-error",
      "category": "making",
      "question": "I get an error when I try to publish or update my game.",
      "answer": "First check Mable Status (https://mable.gg/app/status) — if a service is down, publishing fails until it is back.\n\nIf status looks fine, report it in Discord #bug-reports or through mable.gg/support (https://mable.gg/support) with the game link, the exact message you saw, and roughly when. Reports from there become tracked bugs, and we reply in the same thread when the fix is live.",
      "answerMarkdown": "First check [Mable Status](https://mable.gg/app/status) — if a service is down, publishing fails until it is back.\n\nIf status looks fine, report it in Discord `#bug-reports` or through [mable.gg/support](https://mable.gg/support) with the game link, the exact message you saw, and roughly when. Reports from there become tracked bugs, and we reply in the same thread when the fix is live.",
      "keywords": [
        "cannot publish",
        "can't publish",
        "publish failed",
        "update failed",
        "cannot edit draft",
        "could not edit",
        "changes were not applied",
        "error when publishing",
        "withdraw"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "generation-failed-charged",
      "url": "https://mable.gg/faq#generation-failed-charged",
      "category": "making",
      "question": "A generation failed. Was I charged for it?",
      "answer": "No. When a request fails end to end, it is not charged.\n\nIf you see credits taken for a request that clearly failed, write to us with the email on your account and roughly when it happened, and we will check the ledger and correct it.",
      "answerMarkdown": "No. When a request fails end to end, it is not charged.\n\nIf you see credits taken for a request that clearly failed, write to us with the email on your account and roughly when it happened, and we will check the ledger and correct it.",
      "keywords": [
        "failed",
        "error",
        "charged",
        "credits taken",
        "refund"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "credits-and-limits",
      "url": "https://mable.gg/faq#credits-and-limits",
      "category": "making",
      "question": "Why does it say I am out of credits?",
      "answer": "Making and editing games uses credits. Free accounts get credits that refresh; Plus adds more credits each billing period, and extra credit packs can be bought on top.\n\nYour current balance and when it refreshes are shown in Studio. Credits are for Mable and cannot be transferred or cashed out.",
      "answerMarkdown": "Making and editing games uses credits. Free accounts get credits that refresh; Plus adds more credits each billing period, and extra credit packs can be bought on top.\n\nYour current balance and when it refreshes are shown in Studio. Credits are for Mable and cannot be transferred or cashed out.",
      "keywords": [
        "credits",
        "usage limit",
        "out of credits",
        "quota",
        "plus",
        "limit reached"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "where-does-my-game-go",
      "url": "https://mable.gg/faq#where-does-my-game-go",
      "category": "publishing",
      "question": "Where does my game go after I publish it?",
      "answer": "It goes into the feed where anyone can play it, and it gets a link you can share anywhere.\n\nFeatured is the smaller, curated set. Publishing does not put you there — you request it from Studio.",
      "answerMarkdown": "It goes into the feed where anyone can play it, and it gets a link you can share anywhere.\n\n**Featured** is the smaller, curated set. Publishing does not put you there — you request it from Studio.",
      "keywords": [
        "publish",
        "where does it go",
        "feed",
        "community",
        "featured",
        "who can see"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "get-featured",
      "url": "https://mable.gg/faq#get-featured",
      "category": "publishing",
      "question": "How do I get my game featured?",
      "answer": "Open the game in Studio and use Get Featured. A person reviews the request, and each account gets a limited number of requests per week — Studio shows how many you have left, so send your strongest game rather than everything you make.\n\nThere is no application form and no Discord ticket for this any more. It all happens in Studio.",
      "answerMarkdown": "Open the game in Studio and use **Get Featured**. A person reviews the request, and each account gets a limited number of requests per week — Studio shows how many you have left, so send your strongest game rather than everything you make.\n\nThere is no application form and no Discord ticket for this any more. It all happens in Studio.",
      "keywords": [
        "featured",
        "get featured",
        "promote",
        "discovery",
        "apply"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "how-long-is-review",
      "url": "https://mable.gg/faq#how-long-is-review",
      "category": "publishing",
      "question": "How long does a Get Featured review take?",
      "answer": "A person reviews every request, so it is not instant. The current status is shown on the game in Studio.\n\nIf it has been sitting much longer than a few days, ask in Discord #help with the game link and we will look it up.",
      "answerMarkdown": "A person reviews every request, so it is not instant. The current status is shown on the game in Studio.\n\nIf it has been sitting much longer than a few days, ask in Discord `#help` with the game link and we will look it up.",
      "keywords": [
        "review",
        "how long",
        "pending",
        "still under review",
        "waiting"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "where-is-grading",
      "url": "https://mable.gg/faq#where-is-grading",
      "category": "publishing",
      "question": "Where is the grading system? I cannot find it any more.",
      "answer": "The old grading system is retired. Games are no longer given a letter grade, and there is no grading request to send.\n\nWhat replaced it: publish in Studio, and use Get Featured on the game when you think it is ready for a wider audience.",
      "answerMarkdown": "The old grading system is retired. Games are no longer given a letter grade, and there is no grading request to send.\n\nWhat replaced it: publish in Studio, and use **Get Featured** on the game when you think it is ready for a wider audience.",
      "keywords": [
        "grading",
        "grading system",
        "grading page",
        "grade",
        "s grade",
        "letter grade",
        "graded"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "my-profile-link",
      "url": "https://mable.gg/faq#my-profile-link",
      "category": "publishing",
      "question": "Where do I find my Mable profile link?",
      "answer": "Your profile lives at mable.gg/u/ followed by your user ID. Open your own profile in Mable and copy the link from the address bar or the share button.\n\nThat link is what to send us when you are asking about your account or your games.",
      "answerMarkdown": "Your profile lives at `mable.gg/u/` followed by your user ID. Open your own profile in Mable and copy the link from the address bar or the share button.\n\nThat link is what to send us when you are asking about your account or your games.",
      "keywords": [
        "profile link",
        "my profile",
        "mable.gg/u",
        "share link",
        "username"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "creator-program-status",
      "url": "https://mable.gg/faq#creator-program-status",
      "category": "creators",
      "question": "Is the Creator Program still paying out?",
      "answer": "Cash payouts and the old grading system are paused.\n\nGetting your games in front of people now runs through Get Featured inside Studio — not through Discord applications or grading requests.",
      "answerMarkdown": "Cash payouts and the old grading system are paused.\n\nGetting your games in front of people now runs through **Get Featured** inside Studio — not through Discord applications or grading requests.",
      "keywords": [
        "creator program",
        "payout",
        "grading",
        "s grade",
        "still running",
        "create to earn"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "missing-past-payout",
      "url": "https://mable.gg/faq#missing-past-payout",
      "category": "creators",
      "question": "I never received a payout from before. What do I do?",
      "answer": "Write to contact@mable.gg or use the form on mable.gg/support (https://mable.gg/support) with:\n\n• the email address on your Mable account\n• your Discord handle\n• your Mable profile link\n• which games the payout was for, and roughly when\n\nWe check every claim against our full payment history before paying, so give us a few days rather than sending the same request again — duplicates slow it down. Do not post payment details in public channels.",
      "answerMarkdown": "Write to [contact@mable.gg](mailto:contact@mable.gg) or use the form on [mable.gg/support](https://mable.gg/support) with:\n\n- the email address on your Mable account\n- your Discord handle\n- your Mable profile link\n- which games the payout was for, and roughly when\n\nWe check every claim against our full payment history before paying, so give us a few days rather than sending the same request again — duplicates slow it down. Do not post payment details in public channels.",
      "keywords": [
        "payout",
        "never received",
        "unpaid",
        "paypal",
        "wise",
        "money owed"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "cant-sign-in",
      "url": "https://mable.gg/faq#cant-sign-in",
      "category": "account",
      "question": "I cannot sign in.",
      "answer": "Use the form on mable.gg/support (https://mable.gg/support) with the email address on your account and what you see on screen — a screenshot helps.\n\nNever send us your password. We will not ask for it.",
      "answerMarkdown": "Use the form on [mable.gg/support](https://mable.gg/support) with the email address on your account and what you see on screen — a screenshot helps.\n\nNever send us your password. We will not ask for it.",
      "keywords": [
        "sign in",
        "login",
        "cant log in",
        "locked out",
        "password"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "badge-or-edit-missing",
      "url": "https://mable.gg/faq#badge-or-edit-missing",
      "category": "account",
      "question": "My creator badge or the edit button disappeared.",
      "answer": "That is a bug, not something we did to your account. Send us your username and roughly when it changed, through mable.gg/support (https://mable.gg/support) or Discord #bug-reports.",
      "answerMarkdown": "That is a bug, not something we did to your account. Send us your username and roughly when it changed, through [mable.gg/support](https://mable.gg/support) or Discord `#bug-reports`.",
      "keywords": [
        "badge",
        "edit button",
        "disappeared",
        "missing",
        "permissions"
      ],
      "autoReplyAllowed": false,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "report-content",
      "url": "https://mable.gg/faq#report-content",
      "category": "account",
      "question": "How do I report unsafe, stolen or abusive content?",
      "answer": "Use the form on mable.gg/support (https://mable.gg/support) and pick Safety, or write to contact@mable.gg. Include a link to the game and a short description of the problem.\n\nWe look at every safety report. Child safety standards and reporting are on mable.gg/child-safety (https://mable.gg/child-safety).",
      "answerMarkdown": "Use the form on [mable.gg/support](https://mable.gg/support) and pick **Safety**, or write to [contact@mable.gg](mailto:contact@mable.gg). Include a link to the game and a short description of the problem.\n\nWe look at every safety report. Child safety standards and reporting are on [mable.gg/child-safety](https://mable.gg/child-safety).",
      "keywords": [
        "report",
        "abuse",
        "stolen",
        "copyright",
        "unsafe",
        "safety",
        "dmca"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "privacy-and-deletion",
      "url": "https://mable.gg/faq#privacy-and-deletion",
      "category": "account",
      "question": "What happens to my data, and how do I delete my account?",
      "answer": "What we collect and why is in the Privacy Policy (https://mable.gg/privacy).\n\nTo delete your account, follow the steps on mable.gg/account-deletion (https://mable.gg/account-deletion), or write to contact@mable.gg from the address on your account. Deleting removes your account and your games.",
      "answerMarkdown": "What we collect and why is in the [Privacy Policy](https://mable.gg/privacy).\n\nTo delete your account, follow the steps on [mable.gg/account-deletion](https://mable.gg/account-deletion), or write to [contact@mable.gg](mailto:contact@mable.gg) from the address on your account. Deleting removes your account and your games.",
      "keywords": [
        "privacy",
        "data",
        "delete account",
        "gdpr",
        "remove my data"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    },
    {
      "id": "how-to-reach-us",
      "url": "https://mable.gg/faq#how-to-reach-us",
      "category": "contact",
      "question": "How do I reach the Mable team?",
      "answer": "• Quick questions: Discord #help in the Mable server (https://discord.gg/2HQN4XrgmP)\n• Bugs: Discord #bug-reports, one post per bug\n• Anything about your account, a payment, or private details: the form on mable.gg/support (https://mable.gg/support), or contact@mable.gg\n\nWe read every message. If something looks broken right now, Mable Status (https://mable.gg/app/status) shows whether it is us.",
      "answerMarkdown": "- Quick questions: Discord `#help` in the [Mable server](https://discord.gg/2HQN4XrgmP)\n- Bugs: Discord `#bug-reports`, one post per bug\n- Anything about your account, a payment, or private details: the form on [mable.gg/support](https://mable.gg/support), or [contact@mable.gg](mailto:contact@mable.gg)\n\nWe read every message. If something looks broken right now, [Mable Status](https://mable.gg/app/status) shows whether it is us.",
      "keywords": [
        "contact",
        "support",
        "email",
        "discord",
        "reach",
        "help"
      ],
      "autoReplyAllowed": true,
      "lastVerified": "2026-09-17"
    }
  ]
}